Dear Sir/Madam,
We have received leads from third parties. We want to include them in a lead scoring model.
The problem:
When we receive the leads, they have already downloaded a whitepaper. We want to use a lead scoring model for them. We want to include this activity in their lead scoring. They have been imported using external activity function (in the set up). We can see that the White paper download as external activity for these leads when we check their activity using contact (in Eloqua). To score them in lead scoring, we have included them in a lead scoring model using the function called “Responded to campaign” (Before this, we have included them in a campaign). When we check their lead Score, we see that they are not scored for the external activity (Whitepaper download from external party).
Below you can see how we have set up the “responded to campaign” in the lead scoring.
Do you know what the problem is?
Thank you!